Singhana Haveli by Dhola-Ri-Dhani — Cancellation Policy

Effective date: 17-10-2025 | Last updated: 17-10-2025

Singhana Haveli by Dhola-Ri-Dhani, Hyderabad (“Singhana Haveli”, “we”, “us”, “our”) provides this Cancellation Policy to explain how cancellations, modifications, refunds, no-shows, and payment deadlines are handled when you book rooms, events/banquets, day-outings, activities, or other services. This policy applies to all reservations made through our website, booking engine, phone/WhatsApp, email, OTAs, or direct walk-ins.

A minimum token payment (non refundable) of ₹1,000 is mandatory to confirm all bookings (online or offline).

1) Scope

This policy applies to cancellations, modifications, refund eligibility, payment deadlines, no-show rules, and related charges for:

• Stays and room bookings
• Events/banquets/weddings/meetings
• Day-outings and activities
• Direct, OTA, phone, WhatsApp, email, and walk-in reservations
• Corporate, group, and organizer-booked reservations

Specific rate rules displayed during booking also apply in addition to this policy.

2) Minimum Token Payment (Non Refundable)

• All reservations require a mandatory token payment of ₹1,000 at the time of booking.
• Bookings without this minimum payment are not considered confirmed.

3) Cancellation Eligibility

A booking is eligible for a refund only if:

• Cancellation is made before the payment deadline shown during booking.
• Any additional rate-specific conditions displayed at booking are met.

After the payment deadline passes, the booking becomes non-refundable.

4) 100% Refund Window

• Cancellations submitted before the payment deadline receive a 100% refund of the full amount or any additional amount paid.
• Refunds (where applicable) are processed back to the original payment method within standard banking timelines.

5) Non-Refundable Period

• Token amount (₹1000) is non-refundable.
• Once the payment deadline has passed, the booking is non-refundable.
• Any amount paid (token or full payment) will not be refunded.
• Rate-specific rules may require full stay charges for late cancellations.

6) Modifications

• Modifications after the payment deadline may be treated as cancellations depending on rate rules and availability.
• For OTA bookings, modification rules of the respective OTA also apply.

7) No-Show Policy

A reservation is considered a no-show if the guest does not check-in on the arrival date without prior cancellation.

• No-shows are fully non-refundable.
• The hotel reserves the right to release the room after the check-in window lapses.
• Additional charges may apply for events/banquets if services were prepared or reserved.

8) OTA / Third-Party Bookings

For bookings made via OTAs (e.g., MakeMyTrip, Booking.com):

• OTA-specific cancellation rules apply in addition to this policy.
• Refunds must be requested through the OTA platform when required by their terms.

9) Payment Deadlines & Guarantee

• The payment deadline displayed during booking determines refund eligibility.
• Failure to complete required payments by the deadline may result in automatic cancellation without refund of the token amount.
• Pre-authorizations or security deposits (where applicable) may be charged as per the hotel’s Terms & Conditions.

10) Events, Banquets & Group Bookings

For weddings, banquets, corporate events, and large groups:

• Cancellation charges may vary depending on event size, date, vendor commitments, and rate rules.
• Vendor, décor, AV, and banquet-related cancellations may be subject to separate contract terms.

11) Force Majeure

Cancellations due to events outside reasonable control (natural disasters, government restrictions, etc.) will be reviewed case-by-case as per the hotel’s Terms & Conditions.

12) Contact for Cancellations & Support

• Phone: +91-95604 95000
• Email: grievance@singhanahaveli.in
• Address: SY.91, 93, Dhola Ri Dhani, Medchal Road, Kompally Village, Ranga Reddy, Telangana, 500014